1. No Refunds for Services

All payments made to Tradition Agency are non-refundable. Due to the nature of marketing and creative services, once work has commenced, it cannot be returned or undone.

2. Non-Refundable Deposit

Any deposit or retainer paid by the client is non-refundable. Deposits secure scheduling, allocate resources, and compensate for initial administrative and creative efforts.

3. Billing Errors

Refunds will only be issued in cases of duplicate billing or proven error on the part of Tradition Agency. Any request for a billing correction must be submitted within 7 days of the invoice date.

4. Cancellations by Client

Clients may cancel services with 30 days’ written notice. Upon providing notice of cancellation:

• The client remains responsible for all payments due during the 30-day notice period, regardless of whether services are used.
• Any remaining unpaid balances for services performed prior to and during the 30-day notice period will be due immediately upon termination.

5. Cancellations by Tradition Agency

Tradition Agency reserves the right to cancel services for any reason, including but not limited to non-payment or breach of agreement. In such cases, the client remains responsible for all work completed prior to termination.

6. Chargebacks

Initiating a chargeback without first contacting Tradition Agency to resolve a billing issue is considered a breach of these terms. Tradition Agency reserves the right to dispute chargebacks and seek recovery of any associated fees.